At Kingston upon Thames Florist, we pride ourselves on delivering only the freshest flowers to homes and businesses in Kingston and the surrounding areas. As a trusted local florist, we are committed to ensuring that every customer enjoys long-lasting beauty and quality with every arrangement. This page outlines our clear policies on returns, refunds, and complaints to ensure your peace of mind when ordering from us.
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our recommended guidelines. Our experienced florists inspect every bouquet before dispatch to make sure you receive flowers at their peak.
If your flowers do not remain fresh within this period, please let us know as soon as possible so we can address your concerns. Our mission is to uphold our reputation as Kingston’s local specialist for reliably fresh blooms.
Your satisfaction is our top priority. While we take every precaution to protect your order during transit, occasionally flowers may arrive damaged or in less-than-perfect condition due to factors beyond our control. Should this happen, please contact us on the same day as delivery, ideally including a photo of the affected flowers to help us resolve your concern swiftly.
We will assess each case promptly and offer either a free replacement or a full refund, depending on your preference.
Your happiness when receiving flowers from Kingston upon Thames Florist is very important to us. If you experience an issue such as:
Let us know promptly. We will either:
Please note, requests will be handled on a case-by-case basis, and we may ask for photographic evidence to help us investigate any concerns and uphold our high standards.
We want you to enjoy every experience with Kingston upon Thames Florist. If you need to make a complaint, you can do so by contacting our customer care team. To help us resolve your issue promptly, please include your order details and a description of the problem. We aim to acknowledge all complaints within one business day and resolve most issues within three working days.
If you ever feel your issue hasn't been addressed satisfactorily, we invite you to follow up with our management so we can ensure your complete satisfaction.
As members of the Kingston upon Thames community, we are passionate about supporting local households and businesses with flowers that impress every time. Our returns, refunds, and complaints process is designed with your happiness in mind, giving you confidence to order from our independent florist time and again.
Thank you for choosing Kingston upon Thames Florist for fresh, beautiful flowers and outstanding service in your local area.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
